An engineer replies in one working day.
Send us your use case, your existing telemetry sample, or just a question. A UK-based engineer responds - not a sales-engineer-translator.
Common pre-sales questions.
How long does a typical pilot take?+
Two weeks from signed order. Pilot scope is usually 5–20 sensors and one gateway. Pilot includes calibration certs, baseline learning, and a written report.
Where is data stored?+
UK-region by default (AWS eu-west-2 or our Edinburgh DC, your choice). EU-region available. For GDPR-sensitive deployments, raw data can stay on-site with only summaries leaving the gateway.
Do you sell hardware separately from software?+
Yes. Hardware is also available with AWS IoT Core, Azure IoT, or your own MQTT broker. Software (AI Telemetry, Booking Engine) can run against existing sensor estates.
What’s the typical SLA?+
SLA terms are agreed per customer based on deployment criticality - typical agreements cover platform uptime targets, tiered response times (P1/P2/P3), and choice of UK working hours or 24/7 cover. We will scope and price the right tier for your project during the proposal stage.
Do you have a partner programme?+
Yes - system integrator, reseller, and OEM tracks. Get in touch for partnership terms.
How much does a typical deployment cost?+
Hardware costs scale with sensor count - small pilots start around £2-5k including gateway. Software is subscription-based, priced per asset or per site. We provide a written quote within one working day once we know your asset count and deployment scope.
How long from order to production deployment?+
Two weeks for a pilot, 6-12 weeks for full production rollout, depending on site count and integration complexity. Custom hardware adds 8-12 weeks for PCB design, prototyping and certification. We share a deployment plan with named milestones before any order is placed.
What happens after the system is deployed?+
Ongoing support is included with the software subscription - over-the-air firmware updates, dashboard monitoring, and a UK-based engineer on the support line. Hardware is covered by a 2-year warranty as standard; extended warranty is available.